Privacy Policy

1. Who we are

This website, clearlanguageagency.com, is operated by CL GROUP LLC, doing business as Clear Language Agency (“we”, “us”). We provide medical, legal and conference interpretation and document translation services. For any privacy question or request, write to hello@clearlanguageagency.com.

2. Information we collect

We only collect what you choose to send us through our forms:

• Agency inquiries: name, company, email, phone/WhatsApp, country, services needed, expected volume and frequency, and any notes you add.
• Interpreter applications: name, email, phone/WhatsApp, country of residence, languages and proficiency, years of experience, specialization, certifications, resume/CV and any notes you add.
• Technical data: your IP address is processed temporarily to limit abusive submissions and appears in our hosting provider's server logs.

Please do not send patient names, medical records or other health information through this website. Protected health information is only handled within an engagement and under the confidentiality terms agreed with our clients.

3. How we use it

• To answer your inquiry and prepare a proposal.
• To evaluate your application to join our interpreter network.
• To protect the website against spam and abuse.

We process this information based on your consent, given when you submit a form, and on the steps needed to respond to your request. We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.

4. Who we share it with

Only with the categories of service providers that run this website on our behalf, under obligations to keep it confidential and use it solely to provide their service:

• Website hosting providers.
• Email delivery and business email providers.

If you contact us by WhatsApp or Instagram, those messages are also subject to Meta's own privacy policies. We may disclose information when required by law.

5. Cookies, analytics and Do Not Track

This website does not use advertising, analytics or tracking cookies, and no third party collects information about your online activity across websites through it. We store a single preference in your browser (light/dark theme), which never leaves your device. Because we do not track you, we treat browser “Do Not Track” and Global Privacy Control signals as already honored.

6. How long we keep it

• Interpreter applications and resumes: up to 12 months, then deleted.
• Agency inquiries: for as long as needed to respond and, if we work together, for the duration of the business relationship plus the period required by tax and accounting law.

7. Your rights

Wherever you live, you can ask us to tell you what information we hold about you, correct it, delete it, or withdraw your consent. Residents of California and other U.S. states with privacy laws, of the Dominican Republic (Ley 172-13) and of the European Economic Area may have additional rights under their local law. Send your request to hello@clearlanguageagency.com; we will verify your identity and answer within 30 days. We will not discriminate against you for exercising these rights.

8. Security and international transfers

Submissions travel over encrypted connections (HTTPS) and are accessible only to the staff who handle them. Our providers may process data in the United States and other countries; by submitting a form you understand your information may be transferred outside your country of residence.

9. Children

This website is not directed to children under 16, and we do not knowingly collect their personal information.

10. Changes to this policy

If we change this policy, we will publish the new version on this page and update the “Last updated” date above. Material changes will be highlighted on the home page for at least 30 days.